Troubleshooting
CookieWall installation is not detected
Resolve a Not Detected or No recent traffic status from deployment outward.
Last reviewed September 12, 2026
When CookieWall is not detected, trace the deployment from the project ID and page source through network loading and recent platform telemetry. An installed tag-manager draft or cached page is not a live deployment. Verify the production hostname and published site state at each step.
Diagnose installation status
- 1.
Confirm project and hostname
Make sure the active project matches the website you are testing.
- 2.
Inspect deployed HTML
Confirm the production page includes
snippet.cellwall.io/bundle.jsand the configuration block contains the correct Project ID. - 3.
Check load order
The synchronous
window.cellwallConfigblock must appear before the bundle. Place both early in the head. - 4.
Publish the integration
For GTM, a CMS, or a framework deployment, confirm the relevant container or release is live.
- 5.
Generate real traffic
Visit the page outside the automated public audit context, then refresh Deployment Status.